Payment Status - Payment Processing

[OwenTakoor]

Morning, 

We have an employee who submitted 2 claims, they have both been approved.

We are able to see them in the Process Claims tab, but whereas normally on approval these would say PAID, they instead say Payment Processing. 

Then when we run out the reports from = Administration -> Company - >Tools - Payment Manager, they dont appear anywhere. 

My question is how do I get out them out on a report?

Additional history, we did move their entity location which I think has caused an issue for the routing.

Under Audit  Trai there is comment "Entries due the employee cannot be processed because the employee does not have a (GBP) cash bacth definition configured for the group: (FR Group). This payment will be handled by your company"

[KevinD]

@OwenTakoor the "Entries due the employee" message means that the group the employee belongs to doesn't have a batch definition set up. From what you wrote, it looks like the employee belongs to the France group, is that correct? If so, there is a mismatch between the currency used by France and GBP. 

So, to get the report out of the processing payment status you could see if you can Return to Processor and then return it to the employee. I am fairly confident that changing the employee's location entity is what caused the issue. But now since the employee's entity has been updated and it was after the report was created, the employee will likely need to create a new report and move all the expenses from the report with the issue to the new report. 

What I would suggest is go to the Processor screen and pull up the report. You can open the report and look to see if a Return to Processor button appears. If so, then follow the instructions I have provided. If you cannot return to processor and therefore not return to the employee, you can manually mark the report as Paid so it removes the Processing Payment status. 

I'd like to see if I can find the report in Payment Manager, could you provide me the report name or report ID so I can take a look. Strange that it isn't listed in Payment Manager.

[Edit] I found the report and the Recall to Processor option is there. 

I take it this employee was changed from UK to France, is that correct?