Importing issue in SAP from Company-issue AMEX card

[jjabcr]

During my business trip to Asia from May 5 to May 17, all charges made using the company-issued Amex card are fully reflected as completed transactions on the Amex card website.  However, within the company SAP system, while the majority of transactions have been successfully imported, five items (2 transactions on May 15 and 4 transactions on May 17) continue to display an error indicating that the card transactions have not yet been imported into Travel Expense.  This issue is currently preventing me from submitting my travel expense report.  I would greatly appreciate your guidance on how to resolve this issue at your earliest convenience.

[KevinD · Accepted solution]

@jjabcr I took a look at your expense report. My best guess is that the transaction just haven't imported yet. For the transactions that occurred on May 17, it is still a bit soon to see them in Concur. On average it takes three days for transactions to arrive. However, this can fluctuate a bit. It depends on the vendor and when they processed the transaction. Then the card issuer needs to provide the transaction details to Concur. 

I would say wait another day or two to see if they come in. I'm guessing by the end of the week you will see most if not all of them. I don't think there is an issue going on since your other transactions have arrived.