Morning,
We have an employee who submitted 2 claims, they have both been approved.
We are able to see them in the Process Claims tab, but whereas normally on approval these would say PAID, they instead say Payment Processing.
Then when we run out the reports from = Administration -> Company - >Tools - Payment Manager, they dont appear anywhere.
My question is how do I get out them out on a report?
Additional history, we did move their entity location which I think has caused an issue for the routing.
Under Audit Trai there is comment "Entries due the employee cannot be processed because the employee does not have a (GBP) cash bacth definition configured for the group: (FR Group). This payment will be handled by your company"
