Overdue emails for new transactions

AJHYork

Over the last couple of weeks, we have several cardholders who will have no transactions for 5-10 days. The delegate is checking daily. At the end of the day, there will be no transactions to match and the next morning there will be 10 and an overdue expense email. The delegate is being questioned as to why she isn't handling her responsibilities, but this is through no fault of hers. What is going on?

KevinD

@AJHYork it will be difficult to really say what is going on without taking a look.

Can you send me a private message with the name of the delegate and one employee that had the overdue transactions email, please? To send me a private message, click my username (KevinD) then the Message button.

Thank you,
Kevin
SAP Concur Community Manager
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AJHYork

@KevinD , I have been trying to send you a message, but have not been able to. I keep getting an error "Your submission contains unsuitable content." I'm not sure why.

AJHYork

@KevinD I am not sure what I did wrong, but I finally got a greatly pared-down version of the message to send. Thank you!