Out of Pocket Expense Exception

[kph507]

Hello,

I am a new employee and had to rent a car with my personal credit card since I didn't have my AmEx card yet.

I received the following error when the expense showed up in Concur:

"Air, Rental Car, and Hotel reservations made through Concur Travel should be charged to a company card. If a personal credit card was used, then click New Expense to add an out of pocket expense and use this itinerary as a receipt."

I proceeded to follow these instructions by adding a "New Expense", identifying it as Out of Pocket, and attaching a receipt of the itinerary invoice. However, this error will still not go away. 

Is there a way to resolve this error?

Thanks!

[rohanpatil]

Hello @kph507 

I would assume that you get the error message for one of two reasons

1. Your company requires that you link the Travel Itinerary segment (corresponding to the car rental booked in Concur Travel) to the Out of Pocket transaction. If this is the case, there should be an open transaction in the available expenses that you need to match to the out of pocket transaction
2. It is possible that error is check for entry submit event. Such checks are only performed when you attempt to resubmit the expense report. Given that you have already made the correction, you can tr resubmitting.

If both options do not work, it may be best to contact your internal helpdesk or Concur administrator for your company. Hope this helps.

[kph507]

Thanks Rohan, I was able to delete the Out of Pocket Expense that was listed for me with a rental car eReceipt and create a new Out of Pocket Expense where I attached my rental car pdf receipt and itinerary and it went through.

[KevinD]

@kph507 i just looked up your report and I can see you resolved your own issue. 🙂