Our Amex feeds have stopped working

[lamcgaha]

I am new to our organization, and have heard from several folks that their Amex credit card feeds have stopped working (they worked before). Any tips on troubleshooting this issue? I tried to go into the account of someone I am a delegate for to see what his card setup looked like, but don't have rights to see. Thanks! 

[KevinD]

@lamcgaha this will need to be handled by submitting a Support ticket to SAP Concur. If there is an issue with the card feed, only SAP Concur will be able to make a change to it and the automatic job that runs to bring in the card transaction file.

[lamcgaha]

How do I go about doing that? When I click on the ? and Get Assistance, the chat and phone options look like they are available to use, but when I click on them, nothing happens. Do you have a link for submitting a ticket? Thanks!