Open Expense with duplicate entry.

[ChrisOpp22]

I see a (debit & credit) for the same amount in my open expenses.  How can I resolve this?

[samasuraj]

Hi @ChrisOpp22 

Topic: Open Expense with duplicate entry.

Please see the below. Hope this helps. 
——-  

SAP Concur – Debit & Credit Duplicate Entries

If the same amount appears as both a debit and credit under Available Expenses, it may represent an

original corporate card charge, refund or reversal.

When the same amount appears as both a debit (+) and credit (−), it usually indicates a charge

and a corresponding refund, reversal, or adjustment—not necessarily a duplicate.

Check:

1. Verify Transactions: Check your corporate card statement to confirm the debit and credit.
2. Check Details: Compare transaction dates, merchant names, amounts, and card numbers.
3. If Valid: Add both transactions to the same expense report, if permitted by company policy, so they offset each other.
4. If Incorrect: Contact your Concur Administrator or Corporate Card Team to investigate the card feed.

Do not delete or mark transactions as Personal without verification.

A debit and credit may be legitimate offsetting transactions rather than duplicates.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[ChrisOpp22]

Thank you.  Very helpful.  How can I delete it from my available expenses in concur?

[samasuraj]

Hi @ChrisOpp22 

Topic: Open Expense with duplicate entry.

Please see the below. Hope this helps. 
——-  

SAP Concur – Delete Transactions from Available Expenses

If the Delete option is unavailable, contact your Concur Administrator or Corporate Card Team. Do not mark transactions as Personal merely to remove them.

The procedure depends on whether the expense was manually created or imported from a corporate credit card.

1. Manually Created Expenses

           a. Navigate to Home → Expense → Available Expenses.

           b. Select the unwanted expense.

           c. Click Delete (or the trash icon), if available.

           d. Confirm deletion.

2. Corporate Credit Card Transactions

           Corporate card transactions generally cannot be deleted manually, because they originate from the card issuer.

           For your Debit and Credit entries:

            a. Verify both transactions against your corporate card statement.

            b. If the credit represents a legitimate refund, process both entries according to company policy.

            c. If the transactions were imported incorrectly, contact your Concur Administrator or Corporate Card Administrator.

            d. Ask the administrator to investigate the card feed and determine whether an authorized correction is possible.

3. If the Delete Option Is Missing

           Possible reasons include:

           a. The expense originated from a corporate card feed.

           b. The expense is linked to an existing report.

           c. Your company's configuration restricts deletion.

If both the Debit and Credit expenses are legitimate, they should be accounted for rather than deleted.

If they are incorrect imports, the Corporate Card Administrator should investigate and resolve them.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant