Offsetting Airline ticket sale and credit

[wanaque]

I purchased an airline ticket from Delta in December and then cancelled it within their 24 hour period.  They charged me for the $795.97 and then credited it.

CONCUR doesn't know how to handle this.  All it knows is that each ticket has the same ticket number.

I am unable to submit my expenses because of this.

You need a live chat line to solve problems like this.

[KevinD]

@wanaque can you explain what "Concur doesn't know how to handle this means, please"? This is a pretty common thing. If you have the charge of $795.97 and the credit, add them both to the same expense report. They will zero each other out. It is possible that your company doesn't allow for a zero amount expense report. If that is the case, you will need to add other company card transactions that you have incurred to the report to give it a positive amount. 

If you are getting some other Alert/Error message, please provide it in your response to me.

[wanaque]

Concur is not allowing me to submite my expense report.  My thought is that since the ticket numbers are identical it's thinking it's a double expense for the same ticket.  Why else would it prevent submission?  Our accounting folk asked me to remove the missing receipt declaration and to redo it. (I have not received nor can I find the receipt from Delta for the credit.)  Next suggestion?

[wanaque]

The errror was that it needed a receipt whick is crazy because I had submitted a declaration of lost receipt which Concur provides but it somehow was not accepting that.

The resolution is that I removed the declaration of a lost receipt that Concur provides,  (Delta airlines never sent a receipt for the credit). and replaced it with my own signed declaration that a receipt did not exist.    

We'll see if the external and internal audits allow that.

I think you need to change your system to ACCEPT your own declaration of a lost receipt.