Not able to delete ExpenseIt Items from Available Expenses list

[jerielderbsci]

Starting last week I'm unable to delete Pending Card Transaction ExpenseIt items from the Available Expenses screen (web version).  These items have already been cleared and cannot match to a transaction.  We need them removed so they don't clog up the list of open expenses.  Please fix on your end as it's something you all did in the background to mess everything up (like always).  Stop using AI, nobody wants it or thinks it's helpful.

[KevinD]

@jerielderbsci are these items for you or someone else? I'm asking because I went into your profile and there aren't any ExpenseIt items in your Available Expenses. 

Did you clear this up since you made your post or are you referring to someone else's expenses? 

I've not seen anyone else post about not being able to remove pending items and I know we haven't made any changes on our end to Concur Expense that would prevent these items from being deleted. 

When you tried deleting, did you receive some sort of message that they couldn't be deleted or did the system look like it was processing them to delete, but then never did. 

Please let me know so I can either provide further assistance or consider this issue resolved if the items have been cleared. 

[jerielderbsci]

It's not for me but for the people I do expenses for.  It works on some accounts and then others it will not delete the items no matter how I try.  One day, while I was doing Mr. Yang's expenses, Concur duplicated all the ExpenseIt items that I had already submitted on a report and when I tried to delete all of them or even just one, they stayed there.  Then they disappeared the next week when I submitted a new report.

[jerielderbsci]

So sorry...missed one of your questions.  There was no error message.  The system acted like it was going to delete them but then they stayed on the screen.