New user error - "Not a direct member of a group with access"

[cjmarimo · Accepted solution]

hello @cavalcantx 

Does the new user use Single Sign-On (SSO) authentication to log in to Concur?

You may verify that the user account is properly assigned to the SSO application created on the Identity Provider (IDP) side

BR,

cj

[cavalcantx]

Hello @cjmarimo 

Indeed that was the case! Thank you