Negative amount scanned by ExpenseIt?

[ClaudiaB]

Hi

a user pretends that he scanned a receipt with the MobileApp and the amount was read as a negative amount. I told me that anyways there is popup asking for verification for the amount, so he should have corrected it.

Anyways, it is possible that ExpenseIt is identifying negative amounts? I think that the user is just talking nonsense.

Kind regards,

Claudia

[NTS]

Hi @ClaudiaB,

We have the same issue, we don't know why but sometimes Expenseit fills negative amounts.

Regards

[cjmarimo]

Hello @ClaudiaB  @NTS 

During ticket capture with ExpenseIt on mobile, it does not ask if you want to correct the amount; it simply does not give you the option. I opened a support case, and they literally replied: 'The screen amount verification has been suppressed from the User Interface due to the new ExpenseIt Receipt Analysis Agent.'

And they referred me to the following link: How does the new ExpenseIt Receipt Analysis Agent work?

For us, it is becoming an inconvenience that the amount cannot be corrected in ExpenseIt.

Br,

cj

[KevinD]

Hello all. I just went in to test this out. I took a picture of a receipt and after it was analyzed I did notice it didn't ask if the amount was correct. However, I clicked on the amount and was able to delete it and re-enter a new amount. Did any of you try that? 

Give it a try. That would allow for correcting scanned negative amounts. 

[ClaudiaB]

Hi Kevin

I agree, but you understand my point? ExpenseIT should never provide a negative amount, because there are no negative invoices. In the very few cases when a credit memo is scanned, the user has anyways to correct the amount. 

Kind regards,

Claudia