Multiple expenses missing from linked company card

[JordanHill1447]

Hello,

I took a work trip about a month ago and used the company card linked to my Concur on about five purchases. For some reason, only one purchase is showing up. I've waited longer than usual to put in my expense report hoping those would show up, and it even took the one purchase now showing until about last week to appear. I clicked "Retrieve Receipts" and nothing else from the past 60 days is showing up. I saved my receipts and confirmed they were purchased with the card on file. What do I need to do to retrieve the other expenses and file my report?

[KevinD · Accepted solution]

@JordanHill1447 when this happens, it usually means the transactions weren't, for some reason, included in the file sent to Concur to be uploaded. I'm sending you a private message with the name of someone at your company to contact.