Move Expense to Report - Failed

[gmandel]

Trying to move an available expense to a report and on the web app it does not move, no error message.  I also attempted to move from the iOS app and get a non-descript error message that simply says "Failed to Add to Report"

Need help resolving.

[KevinD]

@gmandel is the issue still happening today? 

[gmandel]

@KevinD  no, still getting errors when attempting to move the expense to the open report

[cjmarimo]

Hello @gmandel 

Have you tried to move this expense to a new report? And then move the expenses you have in the open report to this new report?

BR,

cj

[gmandel]

Moved to a new expense report, tried a new browser, still having issues

[KevinD]

@gmandel alright...I think you are going to add me to your Christmas card list. I was able to get it added to a report. What I did was separated the three matched items, then added the card transaction to the report. Next, I selected the E-receipt item and added it to the report. I then combined the two these two items. I then tried adding just the Reservation item and it didn't move, so that tells me it was the issue. The Reservation items aren't required so I would suggest simply deleting the two Hotel reservation items that are showing in your Available Expenses. 

I think you are good to go now. Let me know if you have any issues. 

[KevinD]

@gmandel Also, have you tried clearing your browser's cache. Have you tried using a different browser? 

Give these a try and what @cjmarimo mentioned. If you still have the error, let me know.