Mobile Receipt Upload Stuck — Receipts Not Applied to Expenses or Visible on Web

[wnstjd8082]

I am experiencing an issue with receipt uploads in the SAP Concur mobile app.

Previously, attaching a receipt photo would automatically apply it to the corresponding expense. However, this functionality stopped working at some point. The app now gets stuck on “Uploading…” or “Loading new changes…”, and the receipts are not applied to the expenses.

The affected receipts are also not visible in the web version of SAP Concur. Please see the attached screenshot for reference.

These receipt photos are not saved in my phone’s photo gallery, and I do not have separate copies available to upload again. It is therefore essential that the existing receipt images are preserved and recovered.

Could you please investigate the issue, recover the affected receipts, and restore the functionality that automatically applies them to the corresponding expenses?

Before recommending steps such as reinstalling the app or clearing its data, please confirm whether these actions could cause the receipt images to be lost.

Thank you for your assistance.

[KevinD]

@wnstjd8082 this will need to be looked into by our Support team. I have contacted your company's Select Care Manager who I will let handle things from here. 

[skamann]

@KevinD we have got the same issue as wnstjd8082, could you please get me in touch with our company's Select Care Manager to assist? Many thanks!

[KevinD]

@skamann your company doesn't have our Select Care service. I'm sending you a private message here on the Community with some names of people at your company who can contact Concur Support.

[samasuraj]

Hi wnstjd8082

Please try the below. Hope it helps.

In SAP Concur Expense, when a receipt uploaded through the mobile app remains stuck, does not attach to the expense, and is not visible on the desktop website, the most likely issue is a failure somewhere in the mobile receipt upload and synchronization process.

The important distinction is whether the receipt has reached Concur's server or is still waiting on the mobile device.

1. Common causes

Possible cause	What to investigate
Mobile synchronization failure	Receipt remains pending or processing
Unstable network connection	Upload interrupted before completion
Expired authentication session	Mobile app no longer has a valid session
Incorrect receipt association	Receipt uploaded to Available Receipts but not attached to an expense
Mobile app issue	Outdated version or corrupted local app data
Receipt processing delay	Receipt received but not yet available for attachment
Account mismatch	Mobile and web sessions use different company accounts
File or image issue	Unsupported file, unusually large image, or processing error

1. Step-by-step troubleshooting

1. Check the receipt in the mobile app. Open SAP Concur → Expense and look for the receipt under the relevant expense or available receipts.
2. Check the desktop website. Sign in at SAP Concur and inspect both Available Expenses / Available Receipts and the expense report itself.
3. Verify the account. Confirm that the mobile app and desktop browser are signed in to the same company Concur account.
4. Switch networks. Try Wi-Fi and cellular data to rule out connectivity problems.
5. Update the mobile app. Install the latest available version from the App Store or Google Play.
6. Preserve the original receipt. Before signing out, deleting, or reinstalling the app, make sure the receipt image is saved separately in Photos or Files.
7. Try uploading through the desktop browser. If the original image is available, attach it directly to the correct expense and verify that it appears.

Do not delete the mobile app while your only copy of the receipt is still stuck in its upload queue.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant