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Dear Team,
We have a case that a refund transaction of 6 April has not yet imported to user profile with below details. We need to offset payment to the original invoice with this refund.
Can you please kindly check?
Transaction ID : 011250970002472
Invoice number : 9022878
Passenger name : FLEURY/BRUNO JEANMAR
Amount : -164.50
Statement Reference : 250970000100014
PNR : BHNQ2L
Thank you,
Ike
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
@ikegt since this is a refund from the card issuer, you will need to work with them to get the refund to upload into SAP Concur. I did a search and didn't see the refund as a hidden transaction. For some reason the refund wasn't included on any of the recent card import files, so that would be something the bank/card issuer would need to resolve.