Missing a refund transaction imported to Concur user profile

[ikegt]

Dear Team,

We have a case that a refund transaction of 6 April has not yet imported to user profile with below details. We need to offset payment to the original invoice with this refund. 

Can you please kindly check?

Transaction ID : 011250970002472

Invoice number : 9022878

Passenger name : FLEURY/BRUNO JEANMAR

Amount : -164.50

Statement Reference : 250970000100014

PNR : BHNQ2L

Thank you,

Ike

[KevinD]

@ikegt since this is a refund from the card issuer, you will need to work with them to get the refund to upload into SAP Concur. I did a search and didn't see the refund as a hidden transaction. For some reason the refund wasn't included on any of the recent card import files, so that would be something the bank/card issuer would need to resolve.