Missing Transaction Date

[ldu227]

For several weeks our users have reported incidents of the procard transaction date going blank when they are allocating their expenses.   The Transaction date is required, so the report errors when trying to submit.  There is a workaround but it requires our users to duplicate their work effort and after using the work around for three weeks we still don't have resolution or even a reason these dates are disconnecting from the transaction.   Based on feedback from customer support, others are experiencing this issue.  Has anyone had any successful explanation of why this issue has affected some of us or been provided a better process to correct the issue other than telling our users to just repeat the data entry they had already completed once?

[hcoletta]

We are experiencing something similar with the date missing and the field greyed out, which means we cannot manually update it. We also had to allocate the corporate card expense transaction that this issue happened to. What is the workaround that you mentioned?

[ldu227]

Hello - if you remove the transaction from the report and add it back, it often will repopulate the date.    However, we have people who have added dozens of line items to a report and then find that they must duplicate their actions because the date fell off during the first move to the report.

[hcoletta]

Thank you!

[KevinD]

@ldu227 if you haven't yet, you should submit a Help ticket to Concur Support so they can look into it.

[ldu227]

Hi Kevin - 

Thanks for your input.    The first step I take in circumstances such as this is to create a ticket in Concur support.  I allow them time to address the issue and follow up.   I give them more time and then follow up.  As of this time, I have been told that R&D has not resolved the issue.  

We are not the only company being affected by this issue.  However, it does not seem to be a priority to Concur Support.