Missing Receipt Declaration Help

[moniqueholbert9]

Several of my team members have missing receipts from traveling recently. As their delegate, I noticed that they don't have the option to do a missing receipt declaration. Even when they've tried to access this button on their own, the button doesn't populate.

Not sure how to move forward from here. Would appreciate any form of help!

[KevinD]

@moniqueholbert9 please read this article: Why Is the Missing Receipt Declaration not Available? 

Do you know if the first and last bullet point of the article apply? If you aren't sure about the last bullet point, then send me a private message with one of the employee names and I can take a look to see if the option is activated.

[WhyteK]

A missing receipt declaration can only be done by the expense claimant and not a delegate.

[cjmarimo]

Hello @moniqueholbert9 

“Missing Receipt Declaration” is only available to the expense report owner.

If you do not see the option to select the expense to assign the "Missing Receipt Declaration", it could be that you have associated a receipt with the expense, which does not appear on this screen.

 Example: Expense without an associated ticket:

 Example: There is no expense that does not have an associated ticket or Missing Receipt declaration.

On the other hand, in the Professional version which is the one in my company, "Missing Receipt Declaration" is activated by policy.

It may not be active for your chosen policy.

Ask your company's Concur administrator (to activate go to: Administration-> Expense -> Policies.)

BR,

cj