Mileage - No rates defined for the date provided

[sbb]

I have a user that has had mileage expense reports processed successfully, however now when I try to process new ones we get the message "No rates defined for the date provided.  Please contact your administrator" .  I have already put in a help ticket, but so far they have had no luck figuring out what is wrong.  We have deleted reports and started from scratch, but it still comes up with that message.  Our settings were checked and we only use the Automatic Rate function, so rates are loaded in there already.  

The only thing I have noticed about this user is that they added 2 vehicles to their expense profile, in addition to the "default" vehicle.  There is no reason to do so, but they did because the option cannot be turned off and some people will just fill things in when it is available.  I have tried to get the vehicles deleted but they cannot be.  

What else could be causing this issue??  

[KevinD]

@sbb could you send me the name of this employee in a private message please? 

Also, is this the only employee this is happening with? 

[Hideh]

Hi KevinD

I have the same problem. Can you tell me the solution as well please?

Thanks,

Hideh

[yfchee80]

Dear Kevin,

I have the same issue happen, is there any fixed resolution can share to overcome this?

[KevinD]

@yfchee80 is this happening when trying to create a mileage expense or are you trying to approve a report with mileage on it? If this is happening for someone else's report, please send me a private message with their name and the report name, please. If this is your own report, let me know.

[yfchee80]

Hi KevinD,

This happen when i trying to create my own report. 

[yfchee80]

Hi KevinD,

Have been able to submit thru mobile apps, I have no problem with it now.

Thanks.

[royboy]

Hi Kevin, got the same problem here but only on the app, please advise as I cant save the entered expense due to this issue.

[dpride]

Can someone please post what the resolution was for this issue? We are having the same problem and our implementation team is struggling to fix it.  Any insights would be most appreciated.  

[KevinD]

@dpride could you send me a private message with a couple of employee names where this is an issue, please?

[Pricey42uk]

I am having exactly the same issue.  Can you help please?

Best regards

Mark Butterworth

[si1]

We have the same problem with an employee creating an expense on her mobile. We need a solution ASAP to run the expenses and not hold up the rest of the company. We are a small finance dept so don't have the resource to spend time on this. Can you please print the solution here so that we don't all have to wonder what to do and each raise separate tickets? I thought that this is the point of the community. If it is something that only Concur can solve and we must raise a ticket with the employee details then please say so. Thank you for sorting this out.

[robinjustindd]

same issue 

[dkumar]

Hello Team, 

Would you please let me share the final resolution on this issue. I am curious to learn the same.

Rrgards,

D Kumar

[CythinaJohnson]

Was anyone able to learn what the issue was? I have a user with the same issue and I can't replicate the error. Everything seems to be correct in our configuration.

[CHawken]

I have an employee now suffering from this, he is using the app but i have tried myself and no issues.  I have added mileage via the web portal and that appears to work fine.....