Mileage Calculator is Blank

[CoryJS]

Have an issue where using the Mileage Calculator opens a blank white window that never loads anything.

I've attempted to use it on Edge, Firebox, and Chrome. My coworkers around me are not experiencing this issue. I used to use this about a 3 months ago and it worked fine. I've seen other posts and comments here and elsewhere about this issue and I never saw a true solution. I have restarted my PC and waited a week before making this post.

My management has requested that I use the calculator instead of entering it myself. I'm sure I could ask to be an exemption but I'd like the calculator to work.

Does anyone have a solution or ideas?

[KevinD]

@CoryJS I would love to say I have an answer, but since this seems to be isolated to you, I'm not sure what possible remedy there is. The mileage calculator is powered by Google, so our troubleshooting for Mileage Calculator issues is very limited. 

I've not come across this issue before. Maybe someone else reading this has had the same issue and can offer a solution.

[cmakai]

Hey @KevinD We too have been having this issue with isolated users. We put in a ticket about it and they couldn't find anything despite our screenshots and examples. Do you have any suggestions for next steps? 

[KevinD]

@cmakai what things have your users tried to resolve the issue? That way I don't type some options they have already tried. 🙂

[CoryJS]

Adding to what cmakai has tried, I also tried this on 3 total PCs under my account. All three have the same issue, including one that worked in the past.

However, my coworkers can log into the exact same PCs and the calculator loads just fine. Almost seems account specific. 

[cmakai]

Clearing cookies, changing browsers, all the normal routes. I watched this happen in real time, it was really strange. It's not happening to everyone, just a select group of users.  

[cmakai]

I just put in another ticket with Concur and escalated it - I don't know how many other people are having this issue but we've had a handful of users with it all in different geographical locations so not quite sure what else to do. Our users need to be able to enter their mileage, we certainly don't have the bandwidth to do it for them. 

Here is the response we received and I'm not quite sure how to translate this into "simple language" for our end users out there who are lower level associates in store locations. 

[CoryJS]

cmakai,

Got a solution for my issue today. It may not work for your users.
I needed to create brand new expenses via the "Add Expense" button.
I had two much older expenses that I was using to duplicate to make my next entries more convenient.

Duplicating my newer entries is fine, but for some reason duplicating the ones from last year makes the map calculator not work.

I can't imagine that is everyone's issue, but it was mine.

Good luck.

[mkrug686]

Our users are also experiencing this. It will work sometimes, but not others. It has been happening since we went live 6 months ago. 

We tried discussing this with our go live team and got no where. 

[PoojaKumatkar]

Hi @mkrug686 , @cmakai ,

Can you please check if the affected users are located in any of the restricted countries below, as this might be preventing them from accessing Google Maps and the Mileage Calculator.

If above is not the case, then can you request your Concur Admin to try below and check:

• Reassigning the same policy
• Or cloning/synch your profile setup with a working user setup
• Or re-saving the user profile (do slight changes in employee profile and re-save)

Once above changes/updates are done, please try to create new expense report and check whether mileage calculator is working. 

Let me know your observations.

If this answers your query, then please mark solution as accepted.  

[cmakai]

Thank you. I think in the end it's an issue with our store location default internet browser. We've been working with our internal IT and asking associates to request Google Chrome to use for processing mileage. It seems in the cases where it's been installed, mileage is working properly.