Itinerary Overlap with already submitted Report

[jaredebridges]

I submitted an expense report with my flight only since I booked my flights a month out and was on travel for a month, I needed to split the expense report. I mistakenly added an itinerary for travel allowances in the flight only expense report and am now unable to add an itinerary for those same dates to the report that I am crating to capture my actual trip expenses. How do I fix this. - You're going to tell me to contact my company's concur admin but I don't see any options to contact them in our system. How do I figure out who our admin is?

[JamesGenthner]

This is a frustrating situation! Thanks for outlining it so clearly. The itinerary mix-up definitely complicates things. 

[KevinD]

@jaredebridges if the report in question is already paid, there isn't anything you can do. I'm sending you a private message with two links. One is for your internal Chat the other for your company's Contact page. 

[BEngelke]

Hi @KevinD, 

I'm running into the same issue, before we did the Travel Allowance upgrade we were able to reuse the itinerary for additional expenses, now it's blocking us because the dates have already been used. I don't see an option to select the same itinerary or import from the travel side, am I missing something or did the upgrade limit this? 

Thank you, 

Barbara 

[KevinD]

@BEngelke For as long as I can remember, if a date on a travel itinerary was used on a submitted expense report, that date could not be used again on another expense report. I'm curious how you were able to re-use the itinerary. Submitting a report with a travel itinerary assigned, locks the itinerary and the dates. 

[BEngelke]

Well it seems maybe I didn't get the full information this morning, we were not able to reuse the itineraries previously. Sorry for the confusion! 

[KevinD]

@BEngelke no worries. 🙂

[mildw]

Hello,  this situation I have as well - but I tried to clean it and it didn't work. I got my flight expenses rejected due to a wrong invoice ( company name incorrect). Because of the duplicate itinerary error for the rest of that trip - I could delete the expense report with the wrong invoice. But that did not clean up the situation.  I created an ew expense report for the entire trip now - but it seems the deleted expense report is still inhibiting the new one. How can I get this solved ? I don't have an Expense report now at all for that itinerary and still the error of overlapping itinerary. If no new expense report - can I get back the old one ?