smassey4
Occasional Member - Level 1

Issues with Intelligence/Cognos 11 and Query Studio

I have a currently Open ticket (21226747) but wanted to throw this out there to see if anyone else has run into this.  Query Studio is only available in Firefox.  I log in through our SSO to Concur, mouse over reporting and click intelligence.  I receive this error DPR-ERR-2107 The User Capabilities Cache cookie cannot be decoded.  I have to clear my cookies and cache every time I let the intelligence window time out.  It runs just fine in other browsers, it is something Firefox specific.  

 

I was trying to figure out if it is related to a setting or something maybe that I don't have control over.  I see the clear advantage of putting the query together in Query studio, but at this point I can't even get into cognos/Intelligence to get to the Query Studio.

2 REPLIES 2
eracan
New Member - Level 1

Were you ever able to find a solution to this? I'm having the exact same issue and it's extremely frustrating because I'm required to use Firefox if I want to edit any queries in Concur Intelligence. Otherwise for all other Concur needs, I use Chrome as that is our default browser

KevinD
Community Manager
Community Manager

@eracan there is no solution. This has been a long standing issue we have faced since Cognos was not developed by SAP Concur. We don't have a solution because as I understand it, the developing company hasn't made it compatible. 


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.