Itemised receipt amount does not match credit card charge

[SteveJones]

A recent assignment in Egypt, where the hotel took an upfront payment upon arrival and I had to settle any meal/drinks/laundry expenses on checkout.

However the hotel has charged AMEX less than what has been itemised on the receipt. Amount charged to AMEX EGP 10,820.47; itemisation total amount  EGP 10,895.88; therefore EGP 75.41 over on the receipt. No single item equates to this amount can only assume the receptionist entered the incorrect amount on to the card machine.

[KevinD · Accepted solution]

@SteveJones in any case, what you were charged on your AMEX is what needs to be itemized. Sounds like the system did some auto-itemization for you. What you will need to do is go into the itemizations and edit the amounts. I would look at the room rate and room taxes. You will need to reduce the amounts of some of these so that the total itemized amount matches what you were actually charged. I would then use any of the comment fields to explain that the hotel must have made a mistake and charged you less so you had to adjust some amounts. 

[SteveJones]

Thanks for that Kevin, apologies for the delay as I have been on leave.  I've just submitted and my LM has approved it, so I'll take that as a win! 

[KevinD]

@SteveJones Alright...good to hear.