Expense Error - deleting personal card transaction from Itinerary

[Davethevoiceguy]

Hello, I booked flight and hotel via the Concur platform in a single itinerary which was also used as part of a pre-travel approval.

I am trying to claim for the Hotel expense which I paid for using a personal credit card. I have configured the expense line as a Cash and Out of Pocket expense, but there is still an error message stopping me submitting the Expense Claim.

Error: You have attempted to submit a travel itinerary without matching corporate card transaction. Please wait until your corporate card transaction imports into Concur Expense to add to this itinerary. If you paid with a personal card, you will need to delete the itinerary. 

How can I delete an itinerary that is already been completed for the  flight and hotel booking?

Any other solution that you could suggest to allow this to go through e.g. if I should create a new Claim and not link it to the previously approved request?

Thanks

[KevinD]

@Davethevoiceguy did you get this figured out or is it still an issue for you? 

If not, what you need to do is delete the entry  for hotel off the report. This will put the itinerary item back into your Available Expenses. Then, use the Add Expense button to create a new expense manually for the hotel. Your company requires that itinerary items be matched to a company card transaction. However, creating the expense manually doesn't fall into the company rule because their is not itinerary item associated to the entry. 

Give that a try and let me know how it works out for you.