One of our techs got a replacement credit card this year, and we just noticed that the payment type is showing "US Bank VISA" instead of "US Bank VISA CA". Now all his credit card transactions are not getting paid and showing the error message below. Our company admin tried to change it on their end, but is also showing the error below. Can someone explain why this happened and how we can fix it
@camilleranne what is the name of the expense report shown in your screenshot? I'm asking because I am looking at this employee's report that is showing as Extracted for Payment and the airfare expenses on this report do not match the Airfare in your screenshot. I'm not seeing any other report for this employee that has not been paid and there is one report for February, but it isn't showing any expenses at all.
Please provide more details.
Thank you,
Kevin
SAP Concur Community Manager
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Hi Kevin, it is for the employee below Nestor Toukam Tankeu. So he could not really clear out all expenses in his account, because there are expenses that are still pending to be available to submit since December.
@camilleranne I don't see any unsubmitted expenses for Nestor, so I'm not sure how to advise.
Thank you,
Kevin
SAP Concur Community Manager
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