mfurchtm
New Member - Level 1

How to get a deleted expense back?

My company automatically synchs expenses from the credit card to concur and reimburses then the expense on that credit card.

I unintentionally deleted one of those expenses. How do I get it back?

 

1 Solution
Solution
PoojaKumatkar
Super User
Super User

Hi @mfurchtm ,

 

Please reach out to your local Concur Administrator and request them to restore the deleted card transaction. 

 

Attaching similar support article for your further reference purposes.

 

Article Number

000080293

Title

How do I restore deleted Corporate Card transactions?

Details

A transaction was accidentally deleted, is it possible to restore them?

Resolution/Answer

The option to restore deleted transactions depends on the type of card. For the most part, deleted transactions can be restored by card admins. 

To restore deleted card transactions:
Note: Admin must have the Expense Company Card Administrator role. This include corporate/company/T&E card, PCard, Amex BCI, and assigned lodge transactions.

  1. Select Home or Administration > Tools
  2. Select Company Card
  3. Select Manage Transactions
  4. Select the Date Range
  5. Input data in Last 4 Digits of Card, Name on Card or Employee ID
  6. Open Filters and set Status to Hidden for Employee
  7. Select Search
  8. Select the transaction/s
    • If multiple transactions need to be selected in a row, select the desired starting transaction, hold the Shift key on your keyboard and select down to the desired ending transaction. 
    • If multiple transactions need to be selected, but are not listed one right after the other, select the desired starting transactions, hold the Ctrl key on your keyboard and select any transactions to be released.
  9. Select Release selected rows

 

 

If this answers your query, then please mark solution as accepted.

Thanks!
Regards,
Pooja

View solution in original post

1 REPLY 1
Solution
PoojaKumatkar
Super User
Super User

Hi @mfurchtm ,

 

Please reach out to your local Concur Administrator and request them to restore the deleted card transaction. 

 

Attaching similar support article for your further reference purposes.

 

Article Number

000080293

Title

How do I restore deleted Corporate Card transactions?

Details

A transaction was accidentally deleted, is it possible to restore them?

Resolution/Answer

The option to restore deleted transactions depends on the type of card. For the most part, deleted transactions can be restored by card admins. 

To restore deleted card transactions:
Note: Admin must have the Expense Company Card Administrator role. This include corporate/company/T&E card, PCard, Amex BCI, and assigned lodge transactions.

  1. Select Home or Administration > Tools
  2. Select Company Card
  3. Select Manage Transactions
  4. Select the Date Range
  5. Input data in Last 4 Digits of Card, Name on Card or Employee ID
  6. Open Filters and set Status to Hidden for Employee
  7. Select Search
  8. Select the transaction/s
    • If multiple transactions need to be selected in a row, select the desired starting transaction, hold the Shift key on your keyboard and select down to the desired ending transaction. 
    • If multiple transactions need to be selected, but are not listed one right after the other, select the desired starting transactions, hold the Ctrl key on your keyboard and select any transactions to be released.
  9. Select Release selected rows

 

 

If this answers your query, then please mark solution as accepted.

Thanks!
Regards,
Pooja