Hotel Expense Refund

[Niall]

I was charged for a hotel stay in error. I contacted the hotel and had the payment refunded to my corporate card. Both the positive payment and the negative refund are in my Concur.

I have tried submitting the expenses together which creates a £0 expense claim. Concur does not allow me to submit this.

I have also tried creating two different expense claims, one positive £ and one negative £. Concur does not allow me to submit the negative £ expense claim.

How do I clear this expense.

[KevinD]

@Niall hello there. Just to clarify for any others who might read this so there isn't confusion...your company has set the system up so that a zero or negative amount report cannot be submitted. I just don't want people thinking SAP Concur isn't allowing you to submit. I know it sounds like semantics, but I'd rather err on the side of caution. 

What you'll need to do is wait until you have at least one other company card charge come in and add it to the same report as the incorrect charge and the refund. That will give the report a positive amount. Then you'll be good. Your hands are tied a bit since your company doesn't allow a zero amount.