Forwarded Email Receipts Have no Text

[JasonHenderson]

I've been having an issue for all forwarded receipts to the [email protected] email.  The emails populate as a receipt, but the emailed context has no text.  It happens from both emails I'm sending from, a corporate email and a Gmail account.

[jqatsha]

Same here.  I have had multiple people in my company report this to me and I was able to recreate the issue.  I opened a ticket and was told there was nothing that could be done (?).  Other options to upload receipts work but apparently emailing does not work now.  Support has been awful lately.

[KevinD]

@JasonHenderson do you have a screenshot of what you are explaining by chance? I don't quite follow what "the emailed context has no text" means. If I could see an example, that would be as Bill and Ted would say, "most excellent". 

[rldrott]

We are having the same issue.  Trying to attach a picture of it and it wont let me.  Happy to connect another way to show you what is occurring.  

[KevinD]

@rldrott if you take a screenshot then copy the screenshot you should be able to paste it in a reply. Let me know if that still isn't working for you. 

[rldrott]

[KevinD]

@rldrott I just did a test with a Lyft receipt and mine showed up with text. I'm asking internally about this to see if it has been reported. 

Did you submit a help ticket? 

[KevinD]

Hello all: @JasonHenderson @rldrott @jqatsha I found out this is a known issue and we are working on it. 

For now, we recommend either converting the email you receive to a pdf or screenshot the email and then attach the either the pdf or screenshot to the entry. 

[SCenter]

This defeats the whole purpose of being able to forward an emailed receipt. Every email I have forwarded for the last few weeks comes in as a blank message, and I've tried using both [email protected] and [email protected].

Converting the email to a pdf and then forwarding the email is a very inelegant solution. It adds multiple steps to forwarding a receipt (save as pdf, find saved pdf on computer, attach to new email). The same is true for screenshots on a mobile device. 

I realize this is the definition of a first world problem, but what was once a useful tool has become completely broken. 

[JasonHenderson]

Hi Kevin,

Regarding above - I'm getting an error uploading my screenshot onto this forum, but it's the same as @rldrott .  Lfyt, Uber, Wifi, hotels, etc. none of it working- it's just the blank email no text, no info still.

[KevinD]

@JasonHenderson I'm not sure if the issue has been fixed. So, for now taking a screenshot of the receipt and saving that image to upload to your expenses is the best workaround. 

[JasonHenderson]

Issue still not fixed, verified today.  

[SCenter]

Yep, it's still fully broken; I've resorted to doing screenshots and print-to-PDF, completely neutering the functionality of forwarding emails to [email protected]. It sure would be great for this to actually work again. 

[KevinD]

@JasonHenderson and @SCenter I've posted this into an internal chat so hopefully the correct person/team see it and looks into the issue.

[samasuraj]

Hi @JasonHenderson 

Topic: Forwarded Email Receipts Have no Text

Please check the below. Hope this helps.

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If receipts forwarded to [email protected] appear in Concur but the email body is blank, the issue may involve email content parsing or processing.

Recommended:

1.  Forward the email as an attachment (.eml) or PDF to test whether the content is preserved.
2.  Verify whether the original email uses HTML formatting or contains embedded images.
3.  Confirm that the sender's email address is verified in Concur.
4.  Since multiple users are affected, reopen or escalate the SAP Concur Support case with sample emails, timestamps, and  affected users.
5. Use direct receipt uploads as a temporary workaround.

Important: Because receipts arrive but their text is missing, this suggests a content-processing issue.

However, it does not establish a confirmed SAP Concur service defect.

Also, Concur does not guarantee that all forwarded email body text will be preserved as receipt content.

If you cannot attach a screenshot to the SAP Concur Community forum, try these steps:

1. Save the screenshot as a JPG or PNG file.
2. Reduce the image size and try uploading again.
3. Clear your browser cache or use an incognito window.
4. Try another browser.

Thanks & Regards

--

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant