Forwarded Email Receipts Have no Text

JasonHenderson

I've been having an issue for all forwarded receipts to the [email protected] email. The emails populate as a receipt, but the emailed context has no text. It happens from both emails I'm sending from, a corporate email and a Gmail account.

jqatsha

Same here. I have had multiple people in my company report this to me and I was able to recreate the issue. I opened a ticket and was told there was nothing that could be done (?). Other options to upload receipts work but apparently emailing does not work now. Support has been awful lately.

KevinD

@JasonHenderson do you have a screenshot of what you are explaining by chance? I don't quite follow what "the emailed context has no text" means. If I could see an example, that would be as Bill and Ted would say, "most excellent".

Thank you,
Kevin
SAP Concur Community Manager
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rldrott

We are having the same issue. Trying to attach a picture of it and it wont let me. Happy to connect another way to show you what is occurring.

KevinD

@rldrott if you take a screenshot then copy the screenshot you should be able to paste it in a reply. Let me know if that still isn't working for you.

Thank you,
Kevin
SAP Concur Community Manager
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rldrott

KevinD

@rldrott I just did a test with a Lyft receipt and mine showed up with text. I'm asking internally about this to see if it has been reported.

Did you submit a help ticket?

Thank you,
Kevin
SAP Concur Community Manager
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KevinD

Hello all: @JasonHenderson @rldrott @jqatsha I found out this is a known issue and we are working on it.

For now, we recommend either converting the email you receive to a pdf or screenshot the email and then attach the either the pdf or screenshot to the entry.

Thank you,
Kevin
SAP Concur Community Manager
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SCenter

This defeats the whole purpose of being able to forward an emailed receipt. Every email I have forwarded for the last few weeks comes in as a blank message, and I've tried using both [email protected] and [email protected].

Converting the email to a pdf and then forwarding the email is a very inelegant solution. It adds multiple steps to forwarding a receipt (save as pdf, find saved pdf on computer, attach to new email). The same is true for screenshots on a mobile device.

I realize this is the definition of a first world problem, but what was once a useful tool has become completely broken.