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rkushwah
Occasional Member - Level 2

Feasibility of Adding a Link on the Concur Report Header to Improve Employee Assistance

Hi

Could you please assess the feasibility of adding a link at the Concur Report Header level to provide employees with easier access to guidance and support resources, thereby enhancing the overall user experience and assistance process?
 
Rohit
1 REPLY 1
cjmarimo
Super User
Super User

Hello @rkushwah ,

 

Based on standard SAP Concur functionality, adding a custom hyperlink directly to the Expense Report Header does not appear to be a standard configurable feature. The Report Header is primarily intended to display report information and company-defined fields.

Edit Report Header Information | SAP Help Portal

 

As an alternative, SAP Concur allows organizations to publish information, instructions, and help links through Company Notes or other configurable text areas within the application. These features are commonly used to provide guidance and support to users.

How Do I Add or Edit Company Notes to the SAP Concur Homepage? - SAP Concur Community

 

Additionally, if your organization has WalkMe, it could be an effective solution for providing contextual guidance, help links, knowledge articles, and step-by-step assistance directly within the SAP Concur user experience, without requiring modifications to the Report Header. WalkMe Premium for SAP Concur is specifically designed to deliver in-app guidance and training content to end users.

I recommend reviewing the available options with your SAP Concur and WalkMe administrators to determine the most effective approach for delivering support content during the expense report creation and management process

Brochures Posts by SAP Concur US

 

On the other hand, if the requirement is to have a native link displayed directly in the Concur Report Header and this functionality is not currently available in the standard product, you may submit an enhancement request through SAP Customer Influence. This platform allows customers to propose new features, collaborate with other customers, and vote on enhancement requests to influence SAP’s product roadmap. Requests with significant customer demand may be evaluated by SAP for inclusion in future releases.

SAP Customer Influence - SAP Concur Community

 



✔️Hope this helps! Let me know if you have any questions✔️

  Best Regards,

  CJ