Expense report is being returned over and over again

[kritishukla]

This is the Report comment that appears on top, there is no other explanation why the Expense is being returned back to me

Report Comment | Concur System:
Failed to get data from IBSO Search Item Service | Failed to get data from IBSO Search Item Service | Failed to get data from IBSO Search Item Service |

The following changes are communication over email for expense report status change:

Approval Status Set To	Sent Back to Employee
Payment Status Set To	Not Ready for Payment

[KevinD]

@kritishukla could you open the report then click Report Details. In the drop down menu, select Audit Trail. Can you tell me who it says sent back the report? Is there a person's name or does it say System Concur?