Expense of personal and ibm expense returned to IBM credit card as a credit

[spooner]

Hello everyone - this is a tricky expense problem

1. For a business trip - I booked via normal process (concur) a flight ticket with Delta
2. The flight ticket got upgraded by myself  with personal funds, not IBM money
3. The trip did not happen and Steve processed for the base fare of the unused flight ticket without the upgrade  with the normal reimbursement IBM process
4. After the reimbursement happened - Delta returned on the IBM corp card
5. a) the full base fare
6. b) the cost of the upgrade as single item.

 As far as I understand the IBM expense management / reimbursement

The base fare where we got the funds back from Delta given that a reimbursement was processed previously - we would need to process an overpayment back to IBM for the upgrade which were paid with Steve personal funds - I dont know how this can be transferred back to myself?

Would you be able to pinpoint to me what needs to be done to correct this and if there is someone from expense management he could work with to get this sorted out?

thanks in advance Steve (note this is causing a warning with concur about future travel)

[KevinD]

@spooner I need a little more information. Which report is this expense on? I don't see any expenses with a Future Date warning. Can you provide a screenshot please? How much was the total for the upgrade? How much was the initial Airfare?

Also, did you ask Delta why they refunded the upgrade to your corporate card when you used a personal card? If not, you might want to see if they can do that for you. Seems odd they didn't refund the same form of payment used for the upgrade. 

[spooner]

Hello Kevin 1,425.43 - this was the base fare - i did ask delta why they did this and they said it was convoluted and when i upgraded the faire it became refundable. Total ticket was $4538.43 USD --- so take $4538.43 USD - 1,425.43 - i used up a personal ecredit of 3,112.57. I also found it odd and called them immediately. That would have been my preference.  I have not expensed it. I was thinking I could expense so i get paid by IBM? Anyways... let me know. I try to sort through expenses on Sunday mornings. Happy mother's day!!!!

[KevinD]

@spooner I think because Delta refunded the upgrade to the company credit card, you will need to speak to someone at your company about this. They will need to figure out how to get you paid back. Likely, they will need to speak to the card issuer and have them send the funds back to your company that way your company can pay you back. I'm sending you a private message with the name of two people to contact. 

[spooner]

this is the report i just made trying to resolve this issue X490yw