Expense not paid

[KGreen1993]

I submitted my expenses around 2 weeks ago now and it has been sat at the status saying sent for payment for the past 7 days however nothing has been paid into my bank it never takes this long and am wanting to know what is going on with it. 

[samasuraj]

Hi @KGreen1993 

Topic: Expense not paid

Please check the below. Hope this helps.

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SAP Concur – Expense Report Showing “Sent for Payment” but Not Paid

The "Sent for Payment" status indicates that your Expense Report has been reached the reimbursement processing stage. “Sent for Payment” confirms a payment-processing stage, not necessarily successful reimbursement into the employee's bank account.

Since your Expense Report has remained in this status for seven days, which is longer than your usual reimbursement timeframe, please contact your company's Finance/Accounts Payable team or Expense Administrator to check rather than submitting a duplicate Expense Report.

Check:

1. Whether the reimbursement has been included in a payment batch.
2. Whether the payment has actually been initiated or released.
3. Whether there are any payment processing delays, rejected transactions, or banking issues.
4. The expected date when the reimbursement will reach your account.

If the payment has already been released, Finance/AP should be able to provide the Payment Date or reference for further investigation.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant