Delete an expense from available expenses. It has been paid and it is not showing on the credit card

[jkenner]

Delete an expense from available expenses. It has been paid and it is not showing on the credit card portal but still showing as available expense

[samasuraj]

Hi  @jkenner 

Topic: Delete an expense from available expenses. It has been paid and it is not showing on the credit card

Please see the below. Hope this helps. 
——-   

In SAP Concur Expense, deleting an item from Available Expenses depends on its Transaction Type.

An Expense may remain under Available Expenses even after the Corporate Card payment has been settled.

Check:

1. Check Expense Source: Determine whether it originated from ExpenseIt, an e-receipt, a travel booking, or a corporate card feed.
2. Check for Duplicates: Verify whether the expense has already been submitted on another report.
3. Delete Manually Created Expenses: Select the expense and use Delete, if available.
4. Corporate Card Transactions: These generally cannot be deleted directly by employees.
5. Contact Concur Support/Admin: If the transaction is incorrect or duplicated, request a review of the imported record.

Note: Paying the Credit Card balance does not automatically remove the associated expense from Concur.

If the expense is a manually created item, deletion may be possible.

If it is an imported Corporate Card transaction, it generally requires reconciliation or Administrator assistance.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[jkenner]

Hello,

When i try to delete the expense-  error message comes up "Your company does not allow card charges to be deleted.

To remove card charges from Available Expenses, you can move them to a report and submit them as personal expenses."  I do not want add as personal expense given this will be a duplicate charge.

[samasuraj]

Hi  @jkenner 

Topic: Delete an expense from available expenses. It has been paid and it is not showing on the credit card

Please see the below. Hope this helps. 
——-  

SAP Concur does not allow you to delete Corporate Card transactions due to Company Policy. 

This error confirms that your company does not permit employees to delete imported corporate card transactions.

However, marking a transaction as Personal Expense (Do Not Reimburse) does not automatically create a duplicate charge. It normally prevents employee reimbursement.

Check:

1. Verify the transaction: Confirm whether it was already reported, refunded, or duplicated.
2. If genuinely Personal: Follow your company's Personal Expense reconciliation process.
3. If already submitted: Do not submit it again. Contact your Concur Administrator to investigate the duplicate.
4. If incorrectly imported: Request an administrator review and correct the card transaction, rather than creating a duplicate expense.

If the expense was already Reimbursed or Reconciled, marking it as Personal may create Accounting complications, depending on your Corporate Card Payment arrangement.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant