Expense line does not disappear even though the report was already sent

[JCKasai]

Good morning,

I have an issue with an expense stuck in concur.  I get a notification of an outstanding expense, but I can't delete it.  It is an agency booking fee from August 2024.  When I submitted that expense report, I provided a receipt for the booking fee. What do I need to do to remove it from my outstanding expenses?

[grodriguezproje · Accepted solution]

Hello @JCKasai 

Could you please provide more information?

What you are showing in your screenshot is the available expense area, where different type of entries are initially shown in the employee profile, in this case you have a credit card integration from your company, this means that you are receiving card transactions automatically whenever you are using an specific card, then with this you need probably to add a receipt if required and move this transaction to a new report please see an example below:

Also is common error that the users has credit card transactions flowing into their profiles and then also are receiving the invoice from a different source like the uber app, so the user should wait until both entries (the credit card transaction used in the uber and the invoice coming from the uber app) are combined before move the whole thing to a report, but normally the user when they see the first entry for example the invoice from uber app, they move the transaction to a report then 2 days after the credit card transaction is appearing in the profile and the people is not aware that this is the same transaction.

I hope i explained myself clear if not i'm happy to help you if you still have doubts 🙂 

Thank you

[KevinD]

@JCKasai I went into your profile to take a look and I don't see any card charge for agency booking fees with an August date on it in your Available Expenses. Did you get this cleared up?

[JCKasai]

@KevinD Not yet, as a matter of fact i was about to work on it. I have a question, do I need to back date this to a previous report, or do I just apply to January 2025 report?

[KevinD]

@JCKasai I would just apply it to your current report. 

I'm still confused on why I didn't see this charge in your available expenses. If it isn't on a report, why don't I see it in your Available Expenses? 

Is this your credit card charge or are you working on someone else's report? 

[JCKasai]

I'm working on someone else's report. Sorry I didn't clarify that.