Expense approval

[dgowland2]

Hello, I recently approved expenses for one of my team but the same request has reappeared - if I approve again will it try to make a second payment to Citi card?

[Meena_K]

Hi @dgowland2 ,

No, approving the report again will not trigger a second payment to the Citi card. Re-approving the same expense report does not result in a duplicate payment.

Before approving the expenses, please ensure that this is the same report you previously approved. Review the Audit Trail, where you can find the approval status along with the date and time (navigate to Report Details → Audit Trail)

Attaching the screenshot for reference

If the expense report is different and you do not see any prior approval details, please send the report back to the employee for clarification.

I hope this answers your query. Please feel free to reach out if you need any further clarification

Regards,

Meena

[PoojaKumatkar · Accepted solution]

Hi @dgowland2 ,

Please open the report and navigate to Report Details → Report Timeline.

It is possible that one of the approvers might have sent the report back and the employee resubmitted it after making the required changes. As a result, the report may have come to you for approval for a second time. After checking If you observe that report has not yet fully approved previously meaning payment is not yet done.  

You can review all related actions taken by specific approver in Report Details → Audit Trail section.

If this answers your query, then please mark solution as accepted

[KevinD]

@dgowland2 keep in mind that submitters can also recall reports after your approval if they realize they made a mistake or need to add something. This would cause it to reappear.