Expense Report to wrong approver

[kdambrosia]

My expense report is being sent to the wrong person. It should be going to my manager but it is going to a previous manager. It has been rejected once already. 

[Meena_K]

Hi @kdambrosia ,

Please reach out to your HR team and request them to update your reporting manager details in SAP Concur. Once the changes are made, your expense report should be routed to the appropriate manager for approval.

Regards,

Meena

If this answers your query, then please mark solution as accepted.

[samasuraj]

Hi @kdambrosia 

Topic: Expense Report to wrong approver

Please check the below. Hope this helps.

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Causes of the error:

1.   Outdated Manager assignment in the Employee Profile.

2.   Incorrect Default Approver configuration.

3.   Approval Workflow routing based on an outdated Organizational Hierarchy.

4.   HR-to-Concur Employee Data synchronization issue.

Take Action:

1. Contact your SAP Concur Administrator to verify and update your assigned Manager/Expense Approver.
2. Check whether the report's approval workflow allows selecting the correct approver.
3. After correction, resubmit the rejected report.

If the Manager Assignment is maintained through an HR integration, the Source System may also require an update.

Thanks & Regards

--

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[KevinD]

@kdambrosia I third what has already been said. If you don't know who to contact, I suggest speaking with the manager who should be approving your report and see if they know who to contact.