Expense Report returned with violation of policy message

deepak_pareek

I have raised an expense report for Pre-Employment Health Checkup (PEHC) but the request returned back to me by concur system with the comment as "This expense report may be in violation of policy and has been sent back to you for review. Please check your email inbox for more details". But I didn't receive any email with respect to this.

KevinD

@deepak_pareek I suggest emailing the email address provided in the comment and let them know you never received an email explaining what the policy violation might be. That is really the only option you have at this point.

Thank you,
Kevin
SAP Concur Community Manager
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deepak_pareek

@KevinDthank you for the suggestion but the provided email address is a no-reply email address so I can't write back to it.

KevinD

@deepak_pareek did you try to send an email? I sent an email as a test and didn't get any auto-reply or undeliverable.

Thank you,
Kevin
SAP Concur Community Manager
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samasuraj

Hi @deepak_pareek

Topic: Expense Report returned with violation of policy message

Please check the below. Hope it helps.

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This message indicates that your expense report was returned for review due to a potential policy violation. It does not necessarily mean your Pre-Employment Health Checkup (PEHC) expense is ineligible.

Recommended actions:

Open the returned report in Concur Expense and check the Audit Trail, Comments, and Alerts for details.
Check your email's Spam/Junk folder for any notification.
Verify the expense type, receipt, amount, business purpose, and your company's PEHC reimbursement policy.
Contact your Expense Administrator or Finance team to identify the specific policy exception and determine whether the report can be corrected and resubmitted.

Important: Do not repeatedly resubmit the report without identifying the reason it was returned.

Bottom line: The Expense Administrator should be able to investigate the return reason and advise on the appropriate next steps, even if the email notification was not received.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant