Expense Report Stuck in Pre-Pay Review Status for almost a week

[ayanpal7878]

I am facing this issue since 18th December. I have submitted an expense report and in the Audit Trail section it gets stuck after "Status changed from Submitted & Pending Approval to Auto Approved". I am especially worried as it is year end and the payment needs to be processed latest by 26th December. As per Audit Trail the Status has changed from Submitted & Pending Approval to Auto Approved. The Step Name: Manager Approval. However, in the past the next step used to be achieved in a day or two. But not this time. Can someone help? The Report Number is ZAR8AD. Thanks much in advance!

[KevinD]

@ayanpal7878 unfortunately, the Pre-Pay review is done outside the SAP Concur system by a third-party. There isn't anything we can help with. Also, when it comes to any type of report approval, we aren't able to change the status or do any approvals on behalf of our customers. Just something to keep in mind of future reference.

I'm going to send you a private message with a name you can talk to. The person will be someone who works at your company, so you should be able to look them up in your company's directory.

[shanemaxwell]

I am having a similar issue in that my expense report is stuck in "Pending External Validation".  Report number is JDYQNK.  Please help.  What do I need to do to get this report moving through the system?

[samasuraj]

Hi  @shanemaxwell 

Topic: Expense Report Stuck in Pre-Pay Review Status for almost a week

Please see the below. Hope this helps. 
——-  

SAP Concur – Report Stuck in Pending External Validation

Report JDYQNK has been stuck for almost a week is due to a delayed or failed external validation process

or integrated system.

The Report is awaiting external validation.

Avoid recalling or resubmitting it until the Administrator confirms the appropriate action.

Actions:

1. Open Expense à Report Library à Report JDYQNK.
2. Check Report Details à Audit Trail for the latest status.
3. Audit Trail: Check the latest workflow activity.
4. Administrator: Verify whether the external validation request was sent successfully.
5. Integration: Check for failed responses, interface errors, or pending validation queues.
6. Contact your Concur Expense Administrator or Expense Processor.
7. Resolution: Ask the Administrator to investigate the external validation interface, pending response,

                                             and any integration errors.

1. Escalation: Raise a SAP Concur Support Case, if the report remains stuck.

This requires Administrator or Integration-Team’s intervention and NOT Employee re-submission.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant