Expense Pay Notification: Payment Denied

[bneyland15]

Hello,

I received the notification in the title (Expense Pay Notification: Payment Denied) after having my most recent expense report submitted and approved. I followed the link and confirmed my banking information as well as checked the Global Pay authorization box.

My report is still categorized as "paid", but I have not received anything yet.

My question is will the system automatically try and resubmit my payment? Or do I need to submit the report all over again?

Thank you! 

[grodriguezproje]

Hi @bneyland15 

You will need to open an it ticket so the Concur Administrator within your company can review your report, we have an option to manually assign the reports with this type of issues to the next payment batch in case this was not done yet. 

If this answers your query, then please mark solution as accepted.

Thanks!

[KevinD]

@bneyland15 was this for the Strategy Off-site report? If so, looks like it was paid on 10/23. 

Let me know if this is cleared up or not.

[bneyland15]

This has been resolved, thank you!