Expense Pay Invalid Bank Account

[benfrye]

Good Morning,

I did not update my bank information to my new account and the expense payment was attempted to a closed account. I updated my banking info, but I did not receive the funds in the corrected account.

I did get confirmation of the new correct account

Is there anything I need to do to get this resent? Is there anything I can do to speed the process up?

Thanks so much for the help!

Ben

[KevinD · Accepted solution]

@benfrye the email you received was just acknowledgement of your bank info being changed, it was not confirmation of the new bank information being verified and confirmed. That process takes usually around three business days. Once that is done, the system should try again to get you paid. 

I would say just give it another couple of days.