Expense Claim

[Jojo0723]

I am the team assistant in our department, and I have been assigned by our managers to initiate their expense claims. However, I am facing an issue with one of the managers' claims. While I can submit the expense claims for the other managers, I am unable to apply the expense claim for this particular manager.

I am filling out the Itinerary for the daily allowance claim, but when I reach the step to save it and proceed, I receive an error message saying "Application Error." I closed SAP Concur and reopened it, then tried to open the draft claims. I was able to enter hotel fees, taxi charges, and other expense types, and these were saved. However, when I returned to the trip management section to input the departure and return details for the daily allowance, I encountered the same error message when trying to save.

[PoojaKumatkar]

Hi @Jojo0723 ,

Can you please provide a screenshot of travel allowance itinerary page and error message. Also, if possible, try deleting travel allowance itinerary and create it again. Lets see if you still get an error.

If above option doesn't work then try creating fresh new report, create travel allowance itinerary for some other dates which are not used in your previous report travel allowance and see if it is getting properly saved. If that works fine then it means, there is some issue with the previous itinerary dates. Possible that those dates are already used in some other report TA or some other issue.

[Jojo0723]

Hello,

Thank you for your reply. Attached is the error message I received. I tried entering different dates, and it worked. However, when I attempted to use the actual dates again, the same error message appeared.

[PoojaKumatkar]

Hi @Jojo0723 ,

I think you are using Old UI and legacy TA. Below is the similar article, can you please try below suggested solution and let me know if issue resolves.

[Jojo0723]

Hello Pooja,

I tried to change the timing of the flight but same error occur 

Regards,

Jojo

[PoojaKumatkar]

Hi @Jojo0723 ,

Can you please try updating Riyadh time as below:

Adjusted the time according to the time difference:

Riyadh departure time (in Dubai's time zone): 9:15 PM (AST) is 10:15 PM (GST).
Dubai arrival time (adjusted): 11:45 PM (GST) remains unchanged.

Let me know whether system accepts this. 

[Jojo0723]

Hello Pooja,

Same result.

[PoojaKumatkar]

Hi @Jojo0723 ,

You have selected wrong timing as AM not as per I have requested. Refer red highlighted time.

Riyadh departure time (in Dubai's time zone): 9:15 PM (AST) is 10:15 PM (GST).
Dubai arrival time (adjusted): 11:45 PM (GST) remains unchanged.

[Jojo0723]

Hello Pooja,

Sorry my mistake. I tried the timing you suggested but i'm still getting the same error message

[PoojaKumatkar]

Hi @Jojo0723 ,

Ok, now I'm giving up ☹️. Let's take Kevin's help here.

@KevinD - Can you please check this issue. 

[Jojo0723]

Dear Pooja,

I checked the expense claim page, and the date I’m trying to use has not been applied to any other expense claims. I can provide a screenshot to confirm that. When I try using a different date, it works, but submitting the expense claim with the actual date is not working.

Regards,

Jojo Serrada