This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Employee resigned 17 February and was off Workday by close of play same day. I authorised claim on 18 February. The employee has contacted us to say not paid. My authorisation isn't showing on reports. Is there a manual process I can follow to get this claim re-submitted?
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
We typically have ex-employees go through our Accounts Payables department and submit a formal invoice which is reviewed by HR. They will supply direct deposit information if not already on file, and we send the payment independently of Concur.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Thanks for responding Carmel--is there a specific form I need to complete to progress this claim? If so can you send please to george.hendry@capita.com and advise which email address I forward it onto within Accounts Payables please? Thanks again
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Hi George. We deal with this entirely internally, so there is no dedicated form or person to reach out to. I would recommend you contact your internal HR and Accounts Payables/Finance departments and ask them if there are any specific items they would need to complete the reimbursement internally. Our requirements are typically itemized receipt(s), business purpose/project, and date of spend. We then ask the ex-employee to provide their banking or direct deposit email, and we send them a wire or e-transfer during our regular vendor payment cycle.