Ex-Employee Not Re-Imbursed

[GEORGEH]

Employee resigned 17 February and was off Workday by close of play same day. I authorised claim on 18 February. The employee has contacted us to say not paid. My authorisation isn't showing on reports. Is there a manual process I can follow to get this claim re-submitted?

[carmel_rochon]

We typically have ex-employees go through our Accounts Payables department and submit a formal invoice which is reviewed by HR. They will supply direct deposit information if not already on file, and we send the payment independently of Concur.

[GEORGEH]

Thanks for responding Carmel--is there a specific form I need to complete to progress this claim? If so can you send please to george.hendry@capita.com and advise which email address I forward it onto within Accounts Payables please? Thanks again

[carmel_rochon]

Hi George. We deal with this entirely internally, so there is no dedicated form or person to reach out to. I would recommend you contact your internal HR and Accounts Payables/Finance departments and ask them if there are any specific items they would need to complete the reimbursement internally. Our requirements are typically itemized receipt(s), business purpose/project, and date of spend. We then ask the ex-employee to provide their banking or direct deposit email, and we send them a wire or e-transfer during our regular vendor payment cycle.