Error message: booking and charges do not match

[STAFFAN1]

Hi!

I get the following error message which makes it impossible to submit my expense report;

"The airfare charge is higher than expected. Please compare these charges to your booking confirmation to ensure accuracy"

I cannot see a discrepancy between booking and charge and thought that a comment in the report should suffice, but no... What should I do?
thanks in advance // Staffan

[PoojaKumatkar]

Hi @STAFFAN1 ,

Could you please provide a screenshot of the booking and airfare charges from the expense report?

Also, please check whether you have already claimed the airfare charges in any previous report for the same booking with the same transaction date and amount. If so, it’s possible that the system is accumulating the amount from the previously submitted report and the current report, which may be causing the issue.

If this answers your query, then please mark solution as accepted. 

[KevinD]

@STAFFAN1 I can see you were able to submit your report. My guess is that there was some other missing required information.