Error: This expense cannot be submitted until it is matched to an imported card transaction. If this

[karineleblanc]

My hotel expense is showing in credit card statement but showing as pending in Concur expense. It has been 2 weeks already. I can submit my expense because I get an error.: This expense cannot be submitted until it is matched to an imported card transaction. If this was not paid for via card, you may edit the payment type of the expense to reflect the actual payment method.

Please help

[PoojaKumatkar]

Hi @karineleblanc ,

Attaching similar article for your reference. You can try below suggested solution.

This error is getting triggered bcz for one of the expense entry (Hotel), you might have selected payment type as 'credit card' due to which system is expecting you to link associated credit card transaction.  

You can find your credit card transaction in available expenses and move it to the expense report. If it is not yet imported into Concur then you need to wait until it is imported and available under 'Available Expenses' section.  

OR

If it is not credit card expense and if you have paid amount from your pocket, then in hotel expense entry form under payment type field instead of selecting 'credit card' you can select payment type as 'cash'. 

How it works -

• In Concur, if any expenses are paid from employee's pocket, then it is expected to select payment type as 'cash'.
• If payment is done through credit card, then user needs to wait until those transactions get imported to Concur. Once it is imported and available in user profile under 'Available Expenses' section, user can move it to the respective expense report and submit the report. For all credit card transactions, usually, expense type, transaction date, vendor, amount, payment type as 'credit card' fields get auto populated from the associated credit card transaction and it will be read only mode.

Video Link - https://microlearning.opensap.com/media/1_m8pruw2s

If this answers your query, then please mark solution as accepted.

[karineleblanc]

Unfortunately, this answer doesnt answer my question.

That transaction is already in my expense report and still shows pending after 2 weeks. How can I resolve this, I can't submit my expense with pending charges.

I watched the video and this is not related to my problem

[KevinD]

@karineleblanc you might find this helpful as well: Everything You Need to Know About Pending Card Transactions.

[karineleblanc]

Thank you. I read through your link but the charge show in my Amex on Nov 21st. And still doesn't show in Concur available expense without the pending charges. How long do I have to wait? 

[PoojaKumatkar]

Hi @karineleblanc ,

Posting similar article for your further reference purpose.

With reference to note given in below article, instead of Concur support would suggest reaching out to Company Concur Administrator and check with them first.

If you don't know who is Concur Administrator in your company, then you can reach out to HR. 

@KevinD - can might help you here to get this name.

[KevinD]

@karineleblanc For future reference if this happens again, always go back and look at your previous expense reports. 99% of the time, the transaction has already been submitted. See screenshot. 🙂

As for the pending item you still have, the article I referenced explains what to do. 

[DeanR]

Hi @karineleblanc 

Have you followed these steps from the information posted above?