Error Message when Submitting Report, but no Error identified

[JMerritt]

I have a  Returned Report that I am trying to resubmit but I keep getting an error message - "This report has one or more errors. You must resolve the errors before submitting the report."

However, no errors are listed under Alerts & I haven't been able to identify an error on any expense or itemization. I've been though all of them multiple times & still can't figure out where the error is coming from.

Is there a work around or easier way to identify what is wrong? 

For reference, it's my bosses Expenses & I am a proxy on the account.

[PoojaKumatkar · Accepted solution]

@JMerritt , 

Can you please recall that report and try adding remaining expenses and submit again. Let’s see this time report gets submitted successfully or not. 

If it gets submitted successfully then we can conclude the previously issue happened bcz of system glitch.

If this answers your query, then please mark solution as accepted!

[asansolo]

Hi @JMerritt , thank you for reaching out on the Community. Can you send me a private message on here with the report id and you boss' name, please? I will take a look and see if I can help resolve.

[KevinD]

@JMerritt these types of issues always really pique my interest. I did look at the audit trail and where it says the report was sent back, it did say to check your inbox (your boss' inbox) to see what action should be taken. Do you know if your boss received any email about this? 

Usually this happens because an audit rule's exception was set to only show to approvers and processors, but I didn't find this in your site, so I'm not sure what the issue is. I cannot see anything. Since this was sent back by the external validation team, I would say that your boss needs to see if an email was sent about this from an email address labeled expensequery@ company's domain). I'm leaving out the full domain for anonymity. 

[asansolo]

Hi @JMerritt , I sent you a private message but wanted to post here for others that from what we can see at this time, this issue appears to be isolated to your site and we are working with support to resolve it.

[PoojaKumatkar]

Hi @JMerritt ,

Could you please try creating a new report with only one expense line and attempt to submit it?

This will help us determine whether you encounter the same error message or if the new report is submitted successfully.

If it gets submitted successfully, it is possible that the previous report could not be submitted due to a system glitch. 

If you are still encountering the error, the following are the two possible reasons I can think of. @KevinD - Can you please help to check below configuration.

1. Auto Reject (Send Back to Employee - Rule action) workflow rule:
   There may be a workflow rule configured with an auto-reject action based on certain conditions. As a result, the report might have been sent back to the employee and may not display any error when attempting to resubmit.
2. Missing required information:
   Some required fields may be hidden from the end user but still need to be completed. This could prevent the report from being submitted successfully.

If this answers your query, then please mark solution as accepted!

[JMerritt]

I submitted a Report with 1 Expense, as you suggested & it when through successfully. 

[PoojaKumatkar · Accepted solution]

@JMerritt , 

Can you please recall that report and try adding remaining expenses and submit again. Let’s see this time report gets submitted successfully or not. 

If it gets submitted successfully then we can conclude the previously issue happened bcz of system glitch.

If this answers your query, then please mark solution as accepted!

[JMerritt · Accepted solution]

I tried adding the remaining expenses to the new Report & submitting but it still gave me the same Error Message. Then I tried splitting them into 2 separate Reports & submitting & they both went through. I have no idea why, but it worked. 🙂