Arlet showing exceed daily limit expenses but actual amount is below

[kcthong]

Giving alert due to exceed daily limit, but submitted expenses is still below the limit. Daily limit is USD100 comparing my submission which MYR154.97.

Pls help to check and advise.

[Orit_Dor]

kcthong
Hi - we are facing the same issue with audit rules, they are calculation the cap based on local currency instead of the USD currency 
i have an open ticket and concur doesnt realize its an issue that could effect all clients that has audit rules configured in USD

[KevinD]

@kcthong this appears to be, I won't say global, affecting several of our customers. I know we are aware of the issue and are currently working on it.

[sumitvele]

Thanks Kevin. Any ETA for the fix?

This issue is resulting in a lapse of critical policy controls on our end and raises significant audit and compliance concerns. 

[KevinD]

@sumitvele unfortunately, I haven't heard anything. 

[Lynne_WDC]

Hi KevinD,   We are effected as well. Why is there not be an incident notification for this issue? We have opened two cases related to this issue which is having a significant impact to our business processes.  I have also escalated those cases as we need a response, path to resolution and estimated time of resolution ASAP. 

[KevinD]

@Lynne_WDC that's a great question, but unfortunately I don't have an answer. I haven't heard anything about the estimated resolution time. I'll see if I can find something out.

[ahmemdh]

Globally 400+ tickets created internally and 42 countries impacted at Amazon. Is there any timeline for hot fix?

[KevinD]

I checked our internal ticket and the issue should be resolved in our EU2 data center and I believe we are aiming to have the hotfix deployed for the US today. 

[Lynne_WDC]

Thanks for the update KevinD.  We are anxious to have the fix as the workaround suggested is a non-starter.