Error Message: the next approver is no longer authorized to approve reports

[MichelleShort]

I am getting the error message "the next approver is no longer authorized to approve reports. Select another approver if a default approver is not already selected." as the ADMIN, can I skip this step?  If so, how?  

[Meena_K]

Hi @MichelleShort ,

The approval step cannot be skipped unless the workflow condition is configured to allow the step to be skipped.

You may refer to SAP Concur Support article 000058429 if you have access to the portal.

If you do not have access, I have included the relevant details below for your reference.

The error message occurs due to an inactive approver is configured in the Change Approver rule for the workflow associated with the expense report.

This can also happen if test users are combined with live users in the Change Approver rule in the workflow or The Default Approver appearing in 2nd or later step has become inactive.

To fix the issue:

1. Verify whether the approver is a test user or a live user.
2. Confirm that the approver’s profile is active. If the approver is inactive, update the approver in the workflow.

To modify the Workflow:

You will require the Expense Configuration Administrator (Unrestricted) permission to make this change. If you are an administrator, do not have the unrestricted permission, open a case with SAP Concur Support and provide them with the name of Workflow, the name of the new approver, and your authorization to proceed with the change. Otherwise, follow the steps below.

1. Navigate to Administration > Expense > Expense Admin > Workflows
2. Double-click the workflow the expense report is associated with
3. Move to the Step Rules tab
4. Double-click Change Approver in the Action Name column

1. A popup window Edit Action opens. Search for the desired new approver under Approver Name and select them from the list and click save

If the Default approver Inactive:

• If the previous Default Approver has been made inactive and a new approver has been assigned to the user, you will see the new approver in the approval flow:

To send the report to the new approver, click Approve. 

• If a new approver has not been assigned yet, you will see the previous (inactive) approver in the approval flow: 

• To select the correct approver:
1. click into the Manager Approval field in the approval flow
2. Search for the correct approver (or enter a % to select from a list of available approvers) also you can choose search approver by option as first name/last name/emp Id to find the approver.
3. Once the approver is selected, click Approve

If this answers your query, then please mark solution as accepted.

Regards,

Meena

[KevinD]

@MichelleShort one point of clarification is that you need the Expense Configuration Administrator role. The one that is unrestricted allows for modifying workflows. Otherwise, you will need to submit a Concur Support ticket.