Emailed receipts not appearing as available receipts

[rzimmerman]

I have emailed receipts to Concur via receipts@concur.com for many years without a problem and assumed that it would work with Concur with my new employer, as well. I tried receipts@concur.com, receipts@concursolutions.com (as another user here suggested), and I have confirmed that both my personal and work emails are "verified", but still nothing (from either email). Please advise on next steps.

[WJH23SS]

Hi @leedau 

Turning off the ExpenseIt function manually does not seem to solve this issue. After reading the responses, I would have to agree that the errors that ExpenseIt creates far outweighs any benefits it provides. I have tried reaching out by creating a case with the Concur help team but there has been some misunderstanding through our conversation. Do you know if there is another solution? 

Thanks!

[leedau]

@WJH23SS Thanks. I would recommend that you ask the assigned individual on your Support Case if you can have a call to get on the same page. They would be best to look at your scenario and provide recommended options/guidance. 

[jmarcus]

Expenseit completely mangles my receipts. The receipts become completely unavailable to use in an expense because Expensit creates an unusable expense that simply cannot go where it needs to go into an expense that I have created. All of the workarounds are onerous. Please restore the email to receipt function. Taking it away has been a long term failure for me and it is very frustrating. 

[KevinD]

@jmarcus have you tried turning off ExpenseIt so you can then just email the receipt image to receipts@concur.com?  Give that a try. This will allow you to have the image go into Available Receipts rather than be analyzed by ExpenseIt.

[Luc38]

Hi There,

Having issues as well, my emails are rejected by receipts@concur.com.

The email I’m using is set up and verified in my concur profile.

luc

[Luc38]

Message is:

Email processing was not completed due to following reasons:

Unexpected error occured.Contact your administrator for further assistance.

[KevinD]

@Luc38 do you know who your company's SAP Concur site administrator is? If so, they would need to submit the issue to Concur Support. That way they can look in their logs specifically for your email to see what the issue is. Obviously "Unexpected error occurred" doesn't help you much. 

[KevinD]

@Luc38 I sent you a private message here on the Community.