This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Hello,
We require documentation of the first email reminder sent to employee from emailreminderservice@concursolutions.com for an urgent investigation.
Could you please advise on how we can retrieve these sent emails? By the way, its from 2024 transactions..
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
The only way I'd know to get that is from 2 places: one is your company IT team who handles emails. That's assuming it was sent, they should have a record of it somewhere/somehow. The second way would be a case to Support to have them pull a DB query to check if the DB shows the emails sent. They might have 1 or 2 other options to dig for it, but really someone in Support is going to be doing a lot of searching for the details.
If you go the Support route, start with a case under the Expense topic and Case Type of Emails/Email Reminders. I'd highly suggest asking for a call with Support as well to discuss the finer points of the request.