cancel
Showing results for 
Search instead for 
Did you mean: 
cha
Occasional Member - Level 1

Email reminders

Hello,
We require documentation of the first email reminder sent to employee from emailreminderservice@concursolutions.com for an urgent investigation.
Could you please advise on how we can retrieve these sent emails? By the way, its from 2024 transactions.. 

1 REPLY 1
peterbohlman
Occasional Member - Level 2

The only way I'd know to get that is from 2 places: one is your company IT team who handles emails. That's assuming it was sent, they should have a record of it somewhere/somehow. The second way would be a case to Support to have them pull a DB query to check if the DB shows the emails sent. They might have 1 or 2 other options to dig for it, but really someone in Support is going to be doing a lot of searching for the details.

If you go the Support route, start with a case under the Expense topic and Case Type of Emails/Email Reminders. I'd highly suggest asking for a call with Support as well to discuss the finer points of the request.