Email notifications

[MEskins]

If a user has their email notificiations off, or if the email address in their profile has not been "verified", does the user receive automated emails from Concur? eg Expense report was sent back, your report is 60 days late etc? 

[KevinD]

@MEskins great question. 

First, email verification is for emailing receipts only and is not associated with email reminders. 

Second, the only email reminders a user can turn off are the following:

1. When the status of an expense report changes. This includes when a report is sent back. So, it is possible for a user to turn this off.

2. New Company Card transactions are available.

3. Faxed in receipts have been received.

4. A report is submitted for approval.

Other than that, all other email reminders will be received by the user. 

I hope this answers your question. 

Kevin

[tsidebottom]

Does it matter if the system initiated the status change (like when the system returns to the employee an unapproved, stagnant expense report) for when an email is sent because of the status change?  Or does the email only generate if a human initiated the status change?

[KevinD]

@tsidebottom I believe even system generated notifications would send the user an email. We would want them to know their report was sent back so they could resubmit.